Comprehensive Banner Module Support
Banner Student
Our team provides expert support for core student information management:
- Student records and registration
- Admissions and recruitment
- Academic records management
Support Services Include:
- Statewide Banner Student consulting
- Technical troubleshooting and problem resolution
- Direct collaboration with Ellucian support
- Detailed documentation in WVNET Knowledge Base
- Regular system updates and maintenance
- Custom solutions for institutional needs
Banner Financial Aid
We support efficient financial aid processing and management through:
- ISIR loading and processing
- Disbursement management
- Rules configuration and maintenance
Key Services:
- Dedicated financial aid LISTSERV for community support
- Direct troubleshooting assistance
- Process review and optimization
- Best practices consultation
- Policy and procedure guidance
- New product implementation support
Banner Finance
We provide comprehensive finance module assistance:
- Transaction and account management
- Financial monitoring and reporting
- Finance module training
- Student accounts receivable
- Accounts Receivable support
- Specialized process assistance (TGRFEED, TGRAPPL, TGAUPR)
- Payroll processing support
Banner Self-Service
Supporting student access to critical information:
- Admissions status tracking
- Registration management
- Financial aid updates
- Student records access
- Regular updates and maintenance
Community Support Resources
Banner User Group
A vibrant community of Banner users featuring:
- Regular online meetings
- Active LISTSERV email list
- Timely product updates
- Troubleshooting tips
- Best practices sharing
- Peer networking opportunities
To join the Banner User Group community, please contact our support team.
Join BUG LISTSERV
Weekly Office Hours
- Every Tuesday at 11 a.m. (excluding holidays)
- Open format for questions and discussion
- Available to all Banner support customers
Our Banner Support Team
Dianne Sisler
Banner Team Lead
Ext: 50481
Cristina Shannon
Banner Finance Program Analyst
Ext: 50467
Jenny Young
Banner Student Consultant
Ext: 50474