In This Issue
Upcoming events
- WVNET Offices Closed
- Feb 16, 2026 – President’s Day Holiday
- Banner & Degree Works Office Hours* – Tuesdays at 11:00 AM
- Brightspace Office Hours* – Tuesdays at 1:00 PM
- Web Support Office Hours* – Wednesdays at 1:00 PM
*excluding holidays

As we move further into 2026, I’ve been reflecting on what makes our work at WVNET truly effective. We often focus on the technical side of things—the infrastructure, the security protocols, and the constant evolution of the tools we provide to support West Virginia’s educational and public-service goals. But the real “secret sauce” is how that technology intersects with the people who manage it.
Maintaining a statewide network requires a careful balance. On one hand, we have to stay at the cutting edge, ensuring our systems are robust enough to handle the increasing digital demands of our schools and agencies. On the other hand, those systems are only as good as the expertise behind them.
I’m incredibly proud of the team we have here. They bring a level of dedication and technical skill that allows us to not only maintain a complex network but to do so with a personal touch. Whether we’re troubleshooting a localized issue or planning for long-term growth, it’s our staff’s ability to translate complex technology into practical solutions that really sets us apart.
At the end of the day, our goal is to provide reliable, forward-thinking service that empowers your own missions. We’ll keep pushing the envelope on the technical front, backed by a team that’s committed to seeing West Virginia succeed.
Thanks for your continued partnership as we work together to keep the state connected.
WVNET 2025 Accomplishments
2025 marked a truly special milestone for WVNET — our 50th anniversary of service to the state of West Virginia. Since 1975, WVNET has been dedicated to enhancing education through technology, and this golden anniversary is a testament to the talented people who have carried that mission forward through five decades of change. From the early days of mainframe computing to today’s cloud-based infrastructure, WVNET has continuously adapted to serve the evolving needs of our customers.
This year has been defined by major infrastructure modernization across every division, a successful return to in-person conferencing, and continued growth in the services we provide to higher education institutions, K-12 schools, and state government agencies across West Virginia. Here are some of the noteworthy things we accomplished in 2025. Read More >
About the Moby Award
The Moby Award represents a powerful testament to workplace collaboration and mutual appreciation, where employees have the opportunity to nominate and celebrate their colleagues’ outstanding contributions. Unlike traditional top-down recognition programs, this award empowers team members to directly acknowledge the hard work, innovative thinking, and exceptional performance of their peers. By allowing employees to highlight and honor the achievements of those they work alongside daily, the award fosters a culture of genuine respect, encouragement, and collective achievement within the organization.

Moby Winners 2025
December 2025 – Erin Grondalski to J.C. Doll
(Switched to quarterly meetings)
August 2025 – Rebecca Clise to Erin Grondalski
July 2025 – Kim Jenkins to Rebecca Clise
May 2025 – Anita Davis to Kim Jenkins
April 2025 – Steve White to Anita Davis
March 2025 – Phil Snitz to Steve White
February 2025 – Mike McDonald and JR Farley to Phil Snitz & Team
Department Updates
Human Resources
New Employees: No new team members to announce this period.
Promotions: No promotions to report at this time.
Staff Recognition: Congratulations to JC Doll, who was recognized at the December All Staff Meeting for his contributions!
Staff Event: The WVNET Holiday Luncheon was held on Thursday, December 18. Thank you to everyone who attended for a great celebration!
Business and Finance
FY 2027 Budget Cycle
In the coming months, WVNET’s business office will be working with the Higher Education Policy Commission to create and approve operating and capital budgets for FY 2027 (July 1, 2026-June 30, 2027). These budgets are created from the state of WV’s approved budget bill, expected in March 2027.
Enhancing Your Experience: Standardized Renewals & Our New CRM
At WVNET, we’re excited to announce upcoming initiatives designed to make your experience even better. In the coming months, we will be standardizing our client agreement renewal processes. This effort will go hand-in-hand with the deployment of WVNET’s new Customer Relationship Management (CRM) system. Together, these improvements will streamline customer agreements, offering a more consistent and efficient process for all our valued clients.
Client Services
Distance Learning
D2L Updates
- Discussions – Enforce timely learner engagement with first post due dates
- In the past, instructors could not set due dates for initial discussion posts, which made it difficult to assess timely engagement or enforce deadlines. This update improves grading accuracy, simplifies compliance with participation policies, and supports smoother course migrations from learning management systems that already include this functionality.
- Quizzes – Zero point quiz questions
- Instructors can now assign 0 (zero) points to a quiz question to collect non-graded information, for example, feedback or personal input.
- This feature eliminates the need for workarounds such as assigning 0.01 points or manually adjusting scores after submission. Instructors can enter zero points in the points field for any question type within the quiz, ensuring that these questions do not contribute to the quiz’s total points. This feature is especially useful for gathering additional information from learners during a quiz or for implementing an “Honesty Code” question at the beginning of the quiz.
- Media Library – Share folders using role-based collaborators
- Prior to the update, only individual users could be added as collaborators. With this update, users can streamline content sharing by assigning access to entire groups based on role. This improves efficiency for large courses, team-teaching scenarios, or multi-section offerings.
- Brightspace Bulk Tools
- All WVNET College Administrators now have access to Brightspace Bulk Tool processing resources!
- Please use the Bulk Tool Scheduler to submit your requests. You’ll receive an email from the WVNET OZ ticketing system upon submission. A member of the WVNET support team will follow up when we have processed your request, and a processing date will be provided.
- Help/Documentation for each Brightspace Bulk Tool is available and should be accessed before creating your files needed to schedule usage of the tools.
Banner & Degree Works
The Banner and Degree Works team are always here to help with your specific issues. This quarter we are continuing to keep up with releases, planning to host trainings for schools, and answering your questions in OZ. We’re also strengthening our partnership with Ellucian by inviting them to our monthly Banner User Group meetings and internal Banner sessions. Look forward to Ellucian presenting information on both their existing and new products!
It’s always easy to connect with us and troubleshoot an issue, search for Ellucian product documentation, or talk through a challenge. Get in touch through any of the following ways:
- IF URGENT: Call the WVNET Help Desk – 304-293-5192 (select Option 1).
- Log in / Sign Up for the OZ problem ticket system: OZ is a comprehensive problem tracking system that turns chaos into clarity. You can create, track, and manage issues at your organization from first report to completion. You can log in or sign up at: WVNET -OZ- Problem Tracking System.
- Tuesday Office Hours: Held online every Tuesday (except holidays) at 11am ET. It’s your opportunity to ask questions of the Banner / Degree Works experts in a casual environment. There is no need to register in advance. See you there.
- WVNET BUG Listserv*: The Banner User Group listserv is a dedicated space for year‑round collaboration regarding Ellucian products. You can connect with other institutions, swap tips, and solve Banner/Degree Works challenges together. Plus, as a bonus, we host a monthly virtual session.
- WVNET Degree Works Listserv*: This listserv is a great place for sharing ideas with your Degree Works colleagues as well as receiving news about upcoming patches or upgrades about the product.
For more information about the teams, check out the Banner Support & Training and Degree Works Support & Training sections of the WVNET website.
* To sign up for the BUG (Banner) or Degree Works listserv, please send an email to blong@staff.wvnet.edu.
Degree Works:
We are continuing to keep up with releases, upgrade all schools in a timely manner, and keep our customers informed of new defects and workarounds via the Degree Works listserv. We’ve also completed intensive trainings for two schools this quarter. Please reach out if you need anything!
Development Team Updates
Accessibility Compliance Testing Tools
WVNET’s Dev Team recently procured ADA Compliance scanning tools and services through Pope Tech (https://www.pope.tech/) to assist with evaluating the ADA compliance of our websites and online applications. One of the reasons we chose Pope Tech was that they offer robust educational tools for learning how to make sure the content you are publishing online meets ADA requirements. Their Monthly Accessibility Focus newsletter has excellent information for anyone working with online content. Take a look at the latest posts here: popetech – Documentation and Web Accessibility Articles
One of the more immediate needs many of our customers have is to make sure their websites and applications meet the ADA Title 2 rule that will go into effect in April. Pope Tech offers an on-demand webinar on this topic. If would like to learn more about how to prepare for this new rule, consider registering for the webinar.
[Pope Tech] Free Webinar: How to get ready for ADA Title 2
In the United States the Americans with Disabilities Act Title 2 New Rule starts going into affect April 2026. In this webinar, Pope Tech will go over a strategy for approaching the new web accessibility requirement for all public entities. It includes two parts: first, getting your website up to accessibility standards, and second, maintaining it. You’ll leave with real steps and direction you can take to start making your part of the web more accessible. Register for the on-demand Webinar with PopeTech here: How to Get Ready for ADA Title 2
To find out more about WVNET’s Development Team and our Web Wednesdays Open Office Hours, contact WVNET-Support@staff.wvnet.edu. Read more about the Development Team here: WVNET – Development.
Telecommunications
Why Upload Speed Matters More Than Ever
For years, most people have only worried about download speed: how fast you can pull data from the internet for streaming, browsing, and software updates. Today, what you send up to the network can be just as important.
What Uses Upload Speed Now?
Many everyday tasks are now upload-heavy, even if they don’t look that way at first glance.
- Video meetings: Platforms like Zoom, WebEx and Teams continuously send your audio and video to everyone else, so poor upload causes choppy video and “robot voice” even when download looks fine.
- Cloud storage and backups: Photos, documents, research data, and server backups stream into cloud services all day in the background.
- Collaboration tools: Shared drives, version control, and SaaS apps constantly sync changes from your device back to the cloud.
- Security cameras and IoT: Campus and home cameras, sensors, and smart devices send steady video and telemetry upstream for monitoring and analytics.
When upload is constrained, these services don’t just slow down—they can stall, glitch, or silently fall behind, which users often mistake for “the internet is slow.”
Traffic Patterns Are Changing
Across the industry, upstream usage is growing faster than it used to and has become a major driver of total traffic. As more people work, learn, and collaborate online, they generate far more outbound video, files, and telemetry than traditional “download‑only” applications ever did. For providers, this means that old assumptions—where upstream was treated as an afterthought—no longer match real usage.
Why This Matters for Campuses and Agencies
For connected sites, higher and more reliable upload capacity translates directly into better outcomes.
- Teaching and remote learning: Faculty and students presenting, screen‑sharing, or streaming labs need consistent upstream to avoid disruptions.
- Research and operations: Large datasets, logs, and backups moving to regional or cloud resources depend on capacity and low contention in the upstream path.
- Security and facilities: Video surveillance and sensor networks are only as useful as the network’s ability to carry those streams to storage and monitoring systems.
When multiple people or systems share a limited upload pipe, everyone’s experience can degrade at once—even if download seems plentiful.
How We’re Responding in the Network
Over the past year, we completed a major upgrade of our high-speed Transit Ring, migrating from older lower speed circuits to a new design built around higher-capacity links and modern routing platforms. This project greatly multiplied the total bandwidth available across our backbone, giving campuses and agencies much more headroom for upload-heavy applications like video, cloud backup, and research data transfers.
Just as important as raw capacity, the new ring adds more diverse and redundant paths between our core locations. By working with multiple carriers and carefully engineering physically separate routes, we greatly reduced the chance that a single fiber cut or regional issue will interrupt service. If an outage occurs on one path, traffic can automatically shift to another, often without users noticing anything more than a brief blip.
Behind the scenes, this migration also simplified operations and gave us better visibility into how traffic flows around the state. With fewer, faster circuits and updated hardware, we can monitor performance more closely, react to problems more quickly, and plan future growth more accurately. For our customers, the result is a network that is not only faster, but also more resilient and better aligned with how you work today—especially when it comes to upload‑intensive services.
The WVNET Telecommunications Group is also in the process of configuring and planning the deployment of a new VPN server and replacement backbone routers for both the north and south of the state. Through these strategic upgrades, WVNET is positioning its customers to take advantage of the speed, reliability, and scalability necessary to support innovation and meet evolving demands
Systems
For decades, the “secure lock” icon on our browser bars was a set-it-and-forget-it affair. You bought an SSL/TLS certificate, installed it, and didn’t worry about it for years. But those days are gone.
As of February 2026, we are standing on the precipice of the most aggressive shift in web security history: the move toward a 47-day maximum certificate lifespan.
This isn’t a rumor. The timeline has been ratified by the CA/Browser Forum (Ballot SC-081v3), driven by Apple and Google to enforce tighter security across the web. If you are an IT administrator still manually updating spreadsheets to track expiration dates, this is your wake-up call.
The Hard Data: The Official Timeline
The industry is phasing in these changes to prevent immediate chaos, but the schedule is aggressive. Here are the key enforcement dates you need to know:
- March 15, 2026 (Next Month): The maximum validity period drops to 200 days.
- Impact: 1-year certificates will no longer be issued.
- March 15, 2027: The window tightens significantly to 100 days.
- Impact: Quarterly renewals become the minimum standard.
- March 15, 2029: The final destination is reached. Public SSL/TLS certificates will be valid for a maximum of 47 days.
- Impact: Manual renewal becomes mathematically impossible for most teams.
Why 47 Days? The Logic Behind the Speed
Why would the industry impose such a frantic renewal schedule? The answer lies in Crypto-Agility.
In the old world of multi-year certificates, a stolen private key gave attackers a massive window to impersonate a website. By shrinking the lifespan to 47 days, the “useful life” of a compromised key is drastically reduced. Furthermore, if a major vulnerability (like Heartbleed) hits, the entire web can upgrade its security posture within a month simply by letting old certs expire.
The Challenge: The Death of Manual Processing
The most immediate impact is operational. In a 47-day world, a manually managed certificate is a ticking time bomb.
Consider an institution with 50 public-facing certificates:
- Old Model (1-year validity): ~50 renewals per year. Manageable.
- New Model (47-day validity): ~400+ renewals per year.
No human team can handle that volume without errors. A single missed email means a website goes dark. This reality makes Automation not just a luxury, but a requirement.
WVNET’s Commitment: We Are Navigating This Together
At WVNET, we understand that this industry-wide shift presents a logistical hurdle for our customers. We want to be clear about where we stand:
- Continued Service Availability WVNET plans to continue offering SSL certificates.
We remain your trusted partner for securing your domains. While the global rules are changing, our commitment to providing these essential security assets remains constant. - Developing Automation Now
We recognize that asking our customers to manually renew certificates every 47 days is not sustainable. To address this, WVNET is actively working on automation methods right now.
We are developing integrations with the ACME (Automated Certificate Management Environment) protocol. Our goal is to provide a “set it and forget it” pipeline where:
- Your server communicates directly with our issuance systems.
- Renewals happen automatically in the background.
- Validation and installation require zero human intervention.
Next Steps for Administrators
While we finalize these automation tools, the window for preparation is open.
- Audit Your Inventory: Use network scanning tools to find every certificate you manage. You cannot automate what you cannot see.
- Watch for Updates: As WVNET rolls out new ACME-compatible endpoints, we will provide documentation to help you transition from manual uploads to automated fetching.
The 47-day future pushes the web toward a state where security is fluid, automated, and invisible. The transition will be a challenge, but with WVNET building the bridge to automation, you won’t have to cross it alone.

How are we doing?
Your satisfaction is very important to us. WVNET has implemented a customer satisfaction survey link in our OZ ticketing system. When a help ticket is closed, the reporter will receive an email update with a link to allow customers to fill out the survey, and, if desired, request a call from a manager. To access the form in the OZ email, click on the link.
If you’re not using OZ and you wish to take the survey, please feel free to complete the survey at https://wvnet.edu/satisfaction-survey/. We look forward to hearing from you. Have questions? Contact Harmony Garletts at hgarletts@staff.wvnet.edu.

