Support Options
- Phone and ticket-based assistance
- Emergency response
- Issue tracking
- Status updates
Email Self Service
Knowledge Base (TLC)
- Documentation
- Step-by-step tutorials
- Best practices
- Technical references
- LISTSERV Resources
- Purchasing Documentation
Support Methods
- Online ticket system (OZ)
- Phone support – call 304-293-5192
- Email assistance – helpdesk@staff.wvnet.edu
- Weekly “Office Hours” for Banner, Degree Works, Brightspace, and Website questions
- Documentation access (TLC)
- Training
Service Areas
Getting Support
WVNET Support