Announcements

Resolved 09/17/2024: Crews completed repairs to the damaged fiber late last evening.  Full capacity has now been restored.

07/20/24 – 5:45 PM: Repairs have now been completed on the additional circuits that were impacted.  Full connectivity has now been restored.

Our offices will be closed July 4th + 5th in observance of Independence Day. Our help center remains available to assist you. Business will resume normal operations Monday, July 8. We wish everyone a safe 4th of July celebration!

Our offices will be closed June 19th + 20th in observance of Juneteenth and West Virginia Day. Our help center remains available to assist you. Business will resume normal operations Friday, June 21. Until then, we wish everyone a meaningful and joyous Juneteenth and West Virginia Day celebration!

UPDATE 04/05/2024 at 10:00 PM: WVOT has completed the physical UPS installation. Network connectivity has been restored and additional agency services are continuing to come back online.

UPDATE 3/9 7:47 AM: AEP successfully completed repairs and all circuits were active by approximately 11:00 PM 03/08/2024. A 2000-foot section of cable needed to be replaced in a rural area of WV that required technicians to physically climb poles and use tents for splicing instead of typically utilized machinery. The repair efforts impacted multiple circuit providers beyond those we utilize but all current operations have returned to normal. If you continue to experience issues, please contact the WVNET Help Desk for assistance.

The State of WV Office of Technology will be performing emergency maintenance on the UPS that powers the Data Center at the Capitol Campus Building 6 Room B110. This maintenance will be performed on 07 March 2023 after 1:00 PM. While loss of power is not expected to happen, there is a potential for this to occur that may affect connectivity for some customers. Please contact the WVNET Help Desk if you experience any issues.

**UPDATE**
3ROX has completed all maintenance as of 7:15 PM 12/20/2023. Network operations have now returned to their normal state.

Starting at 6:00 AM on December 19, you may experience suboptimal network performance to the Internet and Internet2 due to an upstream provider infrastructure upgrade (with a potential outage window of 24 hours). This may have an impact on services provided by WVNET.

As of 4pm, the issue has been resolved. Work will continue but should not create latency nor outages. We will be monitoring the situation in the South and working with WVOT and K12 to confirm the issue doesn’t return.