Announcements

Resolved 09/17/2024: Crews completed repairs to the damaged fiber late last evening.  Full capacity has now been restored.

07/20/24 – 5:45 PM: Repairs have now been completed on the additional circuits that were impacted.  Full connectivity has now been restored.

Our offices will be closed July 4th + 5th in observance of Independence Day. Our help center remains available to assist you. Business will resume normal operations Monday, July 8. We wish everyone a safe 4th of July celebration!

Our offices will be closed June 19th + 20th in observance of Juneteenth and West Virginia Day. Our help center remains available to assist you. Business will resume normal operations Friday, June 21. Until then, we wish everyone a meaningful and joyous Juneteenth and West Virginia Day celebration!

UPDATE 04/05/2024 at 10:00 PM: WVOT has completed the physical UPS installation. Network connectivity has been restored and additional agency services are continuing to come back online.

UPDATE 3/9 7:47 AM: AEP successfully completed repairs and all circuits were active by approximately 11:00 PM 03/08/2024. A 2000-foot section of cable needed to be replaced in a rural area of WV that required technicians to physically climb poles and use tents for splicing instead of typically utilized machinery. The repair efforts impacted multiple circuit providers beyond those we utilize but all current operations have returned to normal. If you continue to experience issues, please contact the WVNET Help Desk for assistance.