April 5, 2024 beginning at 6:00 PM

UPDATE 04/05/2024 at 10:00 PM: WVOT has completed the physical UPS installation. Network connectivity has been restored and additional agency services are continuing to come back online.

*** Update Reminder from the WV Office of Technology 04/05/2024 at 07:00 AM: Just reminding everyone of the UPS Cutover this evening. As noted below, please shut down your equipment at 5:00PM today. OT will begin shutting down its equipment at 5:30PM. Power will be completely shut off in building 6 and the vault at 7 PM. We will send a communication when power is restored. Once this happens we urge everyone to bring any resources that need to be brought up and test applications etc.***

WVNET has received the following notification from the WV Office of Technology regarding power to Building 6 of the Capitol Complex in Charleston WV. The proposed scheduled maintenance will cause a complete loss of power and will affect all equipment located at this facility. This location provides internet access for customers in the southern part of the state. We will have staff on hand during this procedure to ensure downtime is kept to a minimum. Please continue to check our site and social media for additonal updates as they become available.

The West Virginia Office of Technology advises its IT Contacts and Data Center Cardholders that on Friday, April 5th, 2024 there will be a scheduled power outage of the WVOT data centers beginning at 7:00 PM. We anticipate the downtime to last approximately 2-3 hours. During this period, all services hosted in our data centers will be temporarily unavailable.

The scheduled downtime is required to install a temporary Uninterruptible Power Supply (UPS) system. To carry out this installation safely and efficiently, we must power down the data center.

We need your help to ensure servers and IT resources are shut down gracefully. Agency Service Owners and Application Administrators should shut down agency-managed servers located in Building #6 on Friday, April 5th, 2024 beginning at 5:00PM. WVOT Staff will begin shutting down WVOT-controlled and Enterprise-wide applications beginning at 5:30PM.

Power will be completely shut off in the Building 6 Data Center and Vault at 7:00PM.

Once the UPS installation is complete and power is restored, the WVOT advises all agencies to thoroughly test their applications to ensure they are functioning as expected. If applications are not functioning as expected, please contact the WVOT Service Desk at 304-558-9966 to have the issue assigned to a technician.

We understand the impact of this data center power outage and assure you that we are working diligently to minimize the impact on IT operations. Thank you for your understanding and cooperation.

UPDATE 3/9 7:47 AM: AEP successfully completed repairs and all circuits were active by approximately 11:00 PM 03/08/2024. A 2000-foot section of cable needed to be replaced in a rural area of WV that required technicians to physically climb poles and use tents for splicing instead of typically utilized machinery. The repair efforts impacted multiple circuit providers beyond those we utilize but all current operations have returned to normal. If you continue to experience issues, please contact the WVNET Help Desk for assistance.

UPDATE 3/8 2:45 PM: AEP has accessed the situation and due to the inability to get trucks to the affected area, the current estimated time to complete all repairs is 12:00 AM ET. We will provide additional updates as they become available.

UPDATE 3/8 10:51 AM: Zayo and AEP are actively working on circuit repairs that are impacting customers in the southern part of the state. Repairs have been impeded as the site is not vehicle accessible. Current estimates are that technicians will be on site at approximately noon, but no time frame on when repairs will be completed.

At approximately 3:40 PM on March 7, 2024, WVNET lost four of its 10Gbps circuits in the Columbus, Ohio area. We immediately opened tickets with the circuit providers, OARnet and Zayo. It appears that there has been a major fiber cut that has taken out these 4 circuits. While the WV State Network has remained up due to the design of our high-speed Transit Ring, customers in the South may notice higher latency and slower throughput. No ETA at this time.

The State of WV Office of Technology will be performing emergency maintenance on the UPS that powers the Data Center at the Capitol Campus Building 6 Room B110. This maintenance will be performed on 07 March 2023 after 1:00 PM. While loss of power is not expected to happen, there is a potential for this to occur that may affect connectivity for some customers. Please contact the WVNET Help Desk if you experience any issues.

Starting at 6:00 AM on December 19, you may experience suboptimal network performance to the Internet and Internet2 due to an infrastructure upgrade by our upstream provider, Three Rivers Optical Exchange, with a scheduled maintenance window of up to 36 hours. This may have an impact on services provided by WVNET.  We recommend rescheduling any significant tasks that are reliant on uninterrupted internet connectivity during this period.

For any specific outages experienced, please contact the WVNET Help Desk at 304.293.5192 or email us at helpdesk@staff.wvnet.edu. Reporting outages will facilitate tracking and communication with our provider to ensure a swift resolution.

We understand the impact this may have on your work, and we appreciate your patience during this upgrade. We will provide addition updates once the upgrade has been completed.